Charte de qualité applicable à tous les sites sous la marque "ApartRental". Tous les appartements répondant à ce critère figurent sur ce site. La qualité restant notre priorité

Criterion in Selecting our Apartments

Condition of the Apartment :  
The apartment and its amenities (linens, towels, etc...) must be absolutely clean.

Reception :
Upon arrival, the client must be warmly greeted by the property owner or the personal contact,

Apartment location : 
The apartment should be found in a quiet and safe neighborhood. A digital access lock will be located at the building's entrance and/or of the apartment. All apartments starting from the fourth floor must be equipped with elevators unless indicated otherwise on our website. All apartments should have level ceilings.

Amenities of the Apartment : 
All-furnished kitchens, comfortable bed(s) with sheets, covers, and pillows, curtains on the windows, heating, electricity, gas, and a telephone with local calling. In the apartment, customers will find soap, toilet paper, and one bath towel per person.

Other useful information : 
Upon arrival, the client will discover a guestbook, which includes local police, fire and emergency phone numbers, local dentists, supermarkets, and laundromats. Explanations of all amenities will be in English. The customer will be provided with two key chains, upon which the price of lost keys will be indicated.

Services of Apartrental

Preselection and Presentation :
Apartrental completes a rigourous preselection of the apartments that the owners advertise on our website. If all criteria is met, the Apartrental Team visits said apartment one or more times to take additional photographs and to assure with the owner that all amenities are well-described on our website.

Pricing :
In coordination with the owner, Apartrental displays the apartment prices conforming with typical market value.

Reservation :
Apartrental advises and helps its clients to choose the best apartment. It manages the reservation by sending all information and supervising the medium of payment.

Others Services :
Transfers from Airport (customers can have limousine service upon their arrival, handled by our partner : Firstway). They will be awaited with their names on a sign and luggage will be handled from the airport to the apartment (helping to carry up the luggage is also possible.) Other services can be requested by the customers, which Apartrental will then connect said customers to its selected partners.

During the Stay :
The customers can ask the owners or their representative of a particular need or service during their stay. However, if it cannot be accomplished by the owner, Apartrental will try to find, directly or indirectly, a solution.

After the Stay :
A few days after the stay, Apartrental will request of its customers a survey of satisfaction via email. The processing of this survey is made by our customer service department, and allows us to improve the total quality of the apartments and the stays for our customers. Certain apartments can be possibly removed from Apartental website in the event of an unpleasant stay. The customer can also (and is even recommended) to put a small commentary on the Apartrental Guestbook site, by referencing the number of the occupied apartment. The GuestBook is moderated by Apartrental. If a problem appears during a stay, it is necessary to inform us as soon as possible. 

Apartrental Guarantee :
Apartrental works to ensure its customers a stay of quality. In the event of incident in an apartment in Paris or Barcelona, due to any cause (accident, flooding, etc...), Apartrental will try to find for the customer an equivalent apartment, regarding size and price, and if possible in the same district.

Communication :
Apartrental has established 3 telephone lines for its customers in the event of need.
Telephone Number of Apartrental : + 33 6 26 92 57 97
For English +33 6 27 79 40 44
For Spanish +33 9 54 60 29 70
Each customer has access to the ApartRental Database after having signed in with a login and can obtain the following information :
- personal information
- contract
- check-in and check-out
- remaining balance
In addition, Apartrental connects the owner and the customer as soon as the reservation is confirmed and always guarantees email exchanges in the event of an Internet problem.